the YHA group in Australia. The YHA group in Australia includes YHA Ltd, Hostelling International Australia Inc
(trading as YHA Australia) as well as
YHA WA Inc and Youth Hostels Association of Tasmania Inc, and all associated,
YHA branded hostels (together referred to as YHA, we, us, our).
part of the world's largest backpacker accommodation network, Hostelling
International (HI). YHA offers
a range of member services including an Australia-wide network of hostels and
accommodation services, YHA Travel & Tours, and an extensive member
understand that you care about the use and storage of your personal information
and we value your trust in allowing us to do this in a
careful and sensible manner. Personal
information is information about you that is identifiable, like your name and
YHA complies with the Privacy Act 1988 (Privacy Act) including the Australian Privacy Principles and other
Australian regulations such as the Do Not
Call Register Act 2006 and the Spam
Act 2003, which govern how it must handle personal information. Our Privacy
Statement explains how we do this.
Information we collect and how we collect
providing us with your personal information you consent to our collection and
use of this information for the purposes described in this Privacy Statement.
primarily collect information about you directly when you register with us to:
create your YHA Profile online,
become a member of YHA;
make bookings for accommodation and services
submit queries to us;
create a YHA Travel Profile and obtain travel products and services
and answer queries; and
respond to offers from us and our partners, including when you
enter our competitions or receive discounts.
of the types of personal information we collect include your name, date of
birth, email, mobile or telephone number, address and postcode, credit card
information, destination(s), time of travel and details regarding your health
and special requirements if these are provided by you.
We use technology
including cookies to collect information about you indirectly. This may include information about what internet browser you use, what site brought you to
our site, the time and date of visiting the site and your IP address. This information
is usually anonymous, but may be used in conjunction with information you have
provided us directly to enhance your experience, anonymously.
of our website by storing preferences, remembering your journey and improving
the interaction between you and the website.
Cookies are small text files that
are downloaded to your computer, mobile or other device when you visit a
website. They allow us to identify when you visit our website, and the previous
not allow the website to access any information on your computer or other
If you want to prevent cookies
being stored on your device in the future, you can easily change your web
Just remember that preventing cookies may affect your experience when engaging
with our site. You can find out more about cookies at www.youronlinechoices.com.au.
We may also obtain your information from
someone else where you have consented for them to disclose your information to
us, for example, if you have booked YHA services through a travel agent or
partner. In this case we will take
reasonable steps to ensure you are aware of the information collected and the
circumstances of collection.
YHA usually collects limited information about all visitors to our website and online resources; this is only used
to identify generic behavioural patterns of how our website and online resources
are being used.
The YHA website collates such information as the IP address (i.e. location
of your computer on the internet), date and time of visits, browser used, pages
accessed and file downloads from the site. Monitoring such information helps
YHA determine the activity on its website and which pages are most accessed.
This is statistical data about browsing actions and patterns and does not
identify any individual.
All of this information is used to develop and improve our services
Why we collect your information
collect, hold, use and disclose your personal information:
To provide the services you have asked for, including hostel
bookings and membership;
To evaluate and improve our service, and provide you with a more
To provide you with information about the products and services
we offer, including letting you know about promotions and discounts;
To conduct market research;
For our own administration purposes; and
To contact you.
communicate with you by email, post, SMS, telephone, mobile or otherwise.
If we no longer need
your personal information, we will ensure that it is either destroyed or
Disclosure to Third Parties
we only disclose your personal information to third parties involved in
fulfilling your bookings and providing you the services you have asked for, or
where you have specifically consented to the disclosure.
with third-party organisations to deliver some of our services to you and we disclose
your information to enable them to provide you with these services. This includes third party operators of “Travel
Deals” to whom we disclose name/s, destinations, time of travel and other
special requirements you have provided and agreed to share.
cases, the organisations to which we disclose your personal information will be
based outside Australia. Typically, overseas hostels are booked through our
umbrella organisation Hostelling International, located in the UK.
we disclose your information to our overseas service providers, we will take
all reasonable steps to ensure that they comply with the Australian Privacy
Principles (APPs), and only use your information for the purposes outlined in
this Privacy Statement. You consent to us disclosing your personal information
to overseas recipients on that basis.
disclose your information to a person or authority if we are required to do so
Security of your information
holds your personal information electronically, both at our own premises and
with the assistance of our service providers. Your data will be stored on a
central database that is located in Australia and operated by us/one of our
service providers. Only authorised YHA
staff can have access to this material.
YHA implements a range
of technical systems and procedural safeguards to protect your personal
information against unauthorised access, alteration, destruction, use or
disclosure and against accidental loss.
YHA does not have
control over information while in transit over the internet. We do our best to keep your information safe,
including by encryption, but we cannot guarantee its security. In addition, our
website may include links to other websites. We are not responsible, nor do we
endorse the contents of those sites, and you should always read the privacy
policies of those sites.
a choice about how we use your personal information. When you register with us, you can choose not
to provide us with some or all of your personal information. However, it may mean you are not able to take
advantage of certain services that we provide.
You have the following rights in relation to our communications
You can unsubscribe at any time from receiving email messages
from us by clicking on the unsubscribe link in any message we send you, or by
YHA will not intentionally send unsolicited email marketing
messages as it is prohibited under the Spam
If you notify us that you no longer wish to be registered with
us as a member we will place your details in a suppression file and you will
receive no further communications from YHA. In the future you can always re-register;
When you register with us and you provide your telephone number you
are consenting to us contacting you by telephone even though you may have
registered on the “Do Not Call Register” under the Do Not Call Register Act 2006. You may withdraw this
consent at any time by contacting us; and
YHA will not send you marketing messages if you have indicated
to us that you do not want to be contacted in this way.
contact us using the details below.
Accessing your personal information
our best to make sure that all information we hold about you is accurate,
up-to-date and complete. You have the
right to access your personal information held by us, and have any inaccuracies
in your information corrected. You may
also request for us to delete your information from our databases by contacting
us using the details below.
use all reasonable efforts to respond to your requests within 30 days. Proof of
ID is required before any information will be disclosed
correct personal information (not booking details such as dates of
arrival or departure) on our records in relation to:
your YHA Australia membership, log onto yha.com.au and correct
the relevant details, or contact the YHA office in your State of residence;
your hostel or travel bookings, contact the location where the
booking was originally made; and
your hostel or "Travel Deals" bookings, made online,
contact YHA using the details below.
charge a reasonable administration fee to provide you with access to your
personal information in certain circumstances if the costs of meeting your
access requests are not nominal.
to this Policy
change the Privacy Statement to reflect changes in our practices and privacy
regulation. Any changes will come into
effect when an updated Privacy Statement is posted to our website.
believe that YHA has breached the Australian Privacy Principles, or you have a
complaint about how your personal information is handled, you can contact us
using the details below.
your complaints seriously and we will attempt to resolve any issues quickly and
cannot resolve your complaint to a satisfactory standard, you are entitled to
lodge your complaint in the Office of the Australian Information Commissioner
Privacy Officer, YHA Australia
GPO Box 5276, Sydney NSW 2001